{"id":3322,"date":"2020-07-07T09:30:47","date_gmt":"2020-07-07T16:30:47","guid":{"rendered":"https:\/\/4softpos.com\/?post_type=kb&#038;p=3322"},"modified":"2025-05-01T09:14:47","modified_gmt":"2025-05-01T16:14:47","slug":"caller-id-feature","status":"publish","type":"kb","link":"https:\/\/4softpos.com\/index.php\/kb\/caller-id-feature\/","title":{"rendered":"Caller ID Feature"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"3322\" class=\"elementor elementor-3322\" data-elementor-post-type=\"kb\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b7ac2c3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b7ac2c3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9767c85\" data-id=\"9767c85\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d468f5e elementor-widget elementor-widget-text-editor\" data-id=\"d468f5e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>This feature is to provide customer information received from Caller ID box, to the application. The Caller ID box will provide customer phone number, first name, and last name, if they are available. The application will pass these values to show on Customer page automatically when the restaurant clicks \u201c<strong>Pick Up<\/strong>\u201d button on \u2018<strong>Caller ID<\/strong>\u2019 window.<\/p><p>To create new order when enabling \u2018<strong>Caller ID<\/strong>\u2019 feature, please follow the steps below.<\/p><p>1. When there is a call coming, \u2018<strong>Caller ID<\/strong>\u2019 button will pop up on order type screen.<\/p><p>2. After the restaurant pick up the call, click \u201c<strong>Caller ID<\/strong>\u201d button, the \u2018<strong>Caller ID<\/strong>\u2019 window will open. If \u2018<strong>Pick Up<\/strong>\u2019 order type is enabling, the \u201c<strong>Pick Up<\/strong>\u201d button will show against each line call. See Figure &#8211; Caller ID window.<\/p><p>Each line call will show phone number, first name, and last name, if they are available. For a private call, the application will show only \u2018<strong>PRIVATE<\/strong>\u2019 wording.<\/p><p><strong>Remark<\/strong>: <em>Once a call is picked up, the line call color will be changing from green to red. This is to signify the users working on other station to acknowledge.<img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter size-full wp-image-15449\" src=\"https:\/\/storage.googleapis.com\/4soft-web-storage\/2025\/05\/85f6e695-caller_id_answered_call.jpg\" alt=\"\" width=\"969\" height=\"609\" \/><\/em><\/p><p>3. The restaurant clicked \u201c<strong>Pick Up<\/strong>\u201d button against desired line call.<br \/>3.1.If this is a new customer, Customer page will open and show provided customer information<br \/>(phone number, first name, last name) automatically.<br \/>3.2.If this is an existing customer, Customer page will open and show existing customer<br \/>information as usual.<\/p><p>4. On Customer page, click \u201c<strong>DONE<\/strong>\u201d button to continue open new order or click \u201c<strong>CANCEL<\/strong>\u201d button to cancel open new order as usual.<\/p><p>Once a line call is hang up, the list of hang up line call will be removing from \u2018<strong>Caller ID<\/strong>\u2019 window. If there is no open line call, \u2018<strong>Caller ID<\/strong>\u2019 window will be removing automatically.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>This feature is to provide customer information received from Caller ID box, to the application. The Caller ID box will provide customer phone number, first name, and last name, if they are available. The application will pass these values to show on Customer page automatically when the restaurant clicks \u201cPick Up\u201d button on \u2018Caller ID\u2019 [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"kbtopic":[270,245],"kbtag":[],"class_list":["post-3322","kb","type-kb","status-publish","hentry","kbtopic-pick-up","kbtopic-user-guide"],"_links":{"self":[{"href":"https:\/\/4softpos.com\/index.php\/wp-json\/wp\/v2\/kb\/3322","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/4softpos.com\/index.php\/wp-json\/wp\/v2\/kb"}],"about":[{"href":"https:\/\/4softpos.com\/index.php\/wp-json\/wp\/v2\/types\/kb"}],"author":[{"embeddable":true,"href":"https:\/\/4softpos.com\/index.php\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/4softpos.com\/index.php\/wp-json\/wp\/v2\/comments?post=3322"}],"version-history":[{"count":5,"href":"https:\/\/4softpos.com\/index.php\/wp-json\/wp\/v2\/kb\/3322\/revisions"}],"predecessor-version":[{"id":15452,"href":"https:\/\/4softpos.com\/index.php\/wp-json\/wp\/v2\/kb\/3322\/revisions\/15452"}],"wp:attachment":[{"href":"https:\/\/4softpos.com\/index.php\/wp-json\/wp\/v2\/media?parent=3322"}],"wp:term":[{"taxonomy":"kbtopic","embeddable":true,"href":"https:\/\/4softpos.com\/index.php\/wp-json\/wp\/v2\/kbtopic?post=3322"},{"taxonomy":"kbtag","embeddable":true,"href":"https:\/\/4softpos.com\/index.php\/wp-json\/wp\/v2\/kbtag?post=3322"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}