{"id":9433,"date":"2022-09-08T10:11:50","date_gmt":"2022-09-08T17:11:50","guid":{"rendered":"https:\/\/4softpos.com\/?post_type=kb&#038;p=9433"},"modified":"2026-06-03T20:52:32","modified_gmt":"2026-06-04T03:52:32","slug":"order-at-the-table-o-att-version-1-2-limitations","status":"publish","type":"kb","link":"https:\/\/4softpos.com\/index.php\/kb\/order-at-the-table-o-att-version-1-2-limitations\/","title":{"rendered":"[O-ATT] Product Notes &amp; Limitations (MUST READ)"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"9433\" class=\"elementor elementor-9433\" data-elementor-post-type=\"kb\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b76e0ce elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b76e0ce\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2de0e64\" data-id=\"2de0e64\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f23b74e elementor-widget elementor-widget-text-editor\" data-id=\"f23b74e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"color: #333333\"><span style=\"color: #666699\"><span style=\"font-weight: bolder\">Limitation<\/span><\/span><\/p><p style=\"padding-left: 40px\"><span style=\"color: #333333\"><strong>Spec. Requirements<\/strong><\/span><\/p><ul><li style=\"list-style-type: none\"><ul><li><a href=\"https:\/\/4softpos.com\/index.php\/kb\/minimum-requirements-for-using-the-order-at-the-table-o-att-device\/\">Minimum requirements<\/a><\/li><\/ul><\/li><\/ul><p style=\"padding-left: 40px\"><span style=\"color: #333333\"><strong>Order types support<\/strong><\/span><\/p><ul><li style=\"list-style-type: none\"><ul><li><span style=\"font-weight: 400;color: #333333\">Dine-in &gt;&gt; Taking order + Credit Card payment\u00a0<\/span><\/li><li><span style=\"font-weight: 400;color: #333333\">Takeout, Pickup &gt;&gt; Taking order<span style=\"color: #ff0000\">[POS app v. 4.2.2 or later is required]<\/span> + Credit Card payment<\/span><\/li><li><span style=\"font-weight: 400;color: #333333\">Online pickup &gt;&gt; only Credit Card payment<\/span><\/li><li><span style=\"font-weight: 400;color: #333333\">Delivery, Online delivery, Bar tab &gt;&gt; Not support<\/span><\/li><\/ul><\/li><\/ul><p style=\"padding-left: 40px\"><span style=\"color: #333333\"><strong>Order&#8217;s features that are <span style=\"text-decoration: underline\">applicable<\/span> in O-ATT app <span style=\"color: #ff0000\">[<span style=\"font-weight: 400\">POS app v. 4.2.2 or later is required]<\/span><\/span><\/strong><\/span><\/p><ul><li style=\"list-style-type: none\"><ul><li><span style=\"color: #333333\">Menu subgroup<\/span><\/li><li><span style=\"color: #333333\">Kitchen hold<\/span><\/li><li><span style=\"color: #333333\">Mark as Togo<\/span><\/li><li><span style=\"color: #333333\">Print receipts on POS receipt printer<\/span><\/li><li><span style=\"color: #333333\">Print receipts on Clover device&#8217;s printer<\/span> <span style=\"color: #ff0000\">[POS app v.4.2.4 or later is required]<\/span><\/li><li><span style=\"color: #333333\">Apply extra charges<\/span><\/li><\/ul><\/li><\/ul><p style=\"padding-left: 40px\"><span style=\"color: #333333\"><strong>Order\u2019s features that are <span style=\"text-decoration: underline\">not applicable<\/span> in O-ATT app yet <\/strong><span style=\"font-weight: 400\">(but most of them are doable in POS station)<\/span><\/span><\/p><ul><li style=\"list-style-type: none\"><ul><li><span style=\"font-weight: 400;color: #333333\">Void item\/order<\/span><\/li><li><span style=\"font-weight: 400;color: #333333\">Item \/ order discount<\/span><\/li><li><span style=\"font-weight: 400;color: #333333\">Manual apply service charge<\/span><\/li><li><span style=\"font-weight: 400;color: #333333\">Split order<\/span><\/li><li><span style=\"font-weight: 400;color: #333333\">Combine order<\/span><\/li><li><span style=\"font-weight: 400;color: #333333\">Override price<\/span><\/li><li><span style=\"font-weight: 400;color: #333333\">Tax exempt<\/span><\/li><li><span style=\"font-weight: 400;color: #333333\">Change no. of guest<\/span><\/li><li><span style=\"font-weight: 400;color: #333333\">Toggle menu language<\/span><\/li><li><span style=\"font-weight: 400;color: #333333\">Change order type<\/span><\/li><li><span style=\"font-weight: 400;color: #333333\">Server transfer<\/span><\/li><li><span style=\"font-weight: 400;color: #333333\">Item transfer<\/span><\/li><li><span style=\"font-weight: 400;color: #333333\">Future order<\/span><\/li><li><span style=\"font-weight: 400;color: #333333\">Resend to kitchen<\/span><\/li><li><span style=\"font-weight: 400;color: #333333\">Apply credit card surcharge<\/span><\/li><\/ul><\/li><\/ul><p style=\"color: #333333\"><span style=\"font-weight: bolder\"><span style=\"color: #ff6600\">Fixes on POS related to O-ATT<\/span><\/span><\/p><ol style=\"font-size: 16.5px;background-color: #ffffff;color: #333333\"><li style=\"font-size: 16.5px\"><span style=\"font-weight: bolder\">[4.1.26.102]<\/span>\u00a0[O-ATT API] Fixed App detected O-ATT as PAX device causing Close batch error message, this is to avoid misleading error message.<\/li><li style=\"font-size: 16.5px\"><span style=\"font-weight: bolder\">[4.1.26.102]<\/span> [O-ATT Setup] Improved O-ATT and PATT setting on BackOffice, this is to call attention on a must set up on Auto Close Batch on Clover flex.<\/li><li><strong>[4.1.27.107]<\/strong> [Card Connect] Fixed issue that POS app allowed to adjust gratuity on credit card transactions from O-ATT\/ PATT when using CardPointe (Card Connect) EDC.\u00a0\u00a0<\/li><li><strong>[4.1.27.107]<\/strong> [Card Connect] Fixed POS app tried to capture the credit card transactions from O-ATT\/ PATT during close batch and showing batch error as a result when using CardPointe (Card Connect) EDC.<\/li><li><strong>[4.1.27.107]<\/strong> [O-ATT API] Fixed POS API did not sort the modifier group by sequence before send data to O-ATT app, as a result O-ATT displayed modifier group in wrong sequence in both of Force and Modify screen.<\/li><li><strong>[4.1.27.107]<\/strong> [O-ATT API] Fixed POS API sent inactive modifier item to O-ATT, as a result O-ATT displayed the inactive (deleted) modifier item in screen.<\/li><li><strong>[4.2.1.101]<\/strong>[OATT] Fixed OATT logs were not written in the eventlog file when &#8220;Trace&#8221; log level is enabled<\/li><li><strong>[4.2.2.104]<\/strong>[OATT] Fixed login failure on OATT app when order type &#8220;Pick Up&#8221; is not enabled on the POS app<\/li><li><strong>[4.2.2.106]<\/strong>[OATT] Fixed incorrect API managing total amount on each payment of split checks paid on OATT, causing auto gratuity to display incorrectly on certain POS reports<\/li><li><strong>[4.2.2.107]<\/strong>[OATT] Added scrollbar in OATT integration section on the POS to support managing more than 8 OATT devices<\/li><li><strong>[4.2.3.103]<\/strong>[OATT] Fixed the issue where kitchen receipts would not print modifier items in second or third language when ordering through OATT app<\/li><li><strong>[4.2.3.104]<\/strong>[OATT] Fixed issue where OATT app would display an error message when viewing or making a payment on integrated online orders<\/li><\/ol><p style=\"color: #333333\"><span style=\"color: #3366ff\"><span style=\"font-weight: bolder\">Improvements<\/span><\/span><\/p><p style=\"color: #333333;padding-left: 40px\">N\/A<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Limitation Spec. Requirements Minimum requirements Order types support Dine-in &gt;&gt; Taking order + Credit Card payment\u00a0 Takeout, Pickup &gt;&gt; Taking order[POS app v. 4.2.2 or later is required] + Credit Card payment Online pickup &gt;&gt; only Credit Card payment Delivery, Online delivery, Bar tab &gt;&gt; Not support Order&#8217;s features that are applicable in O-ATT app [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"kbtopic":[],"kbtag":[],"class_list":["post-9433","kb","type-kb","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/4softpos.com\/index.php\/wp-json\/wp\/v2\/kb\/9433","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/4softpos.com\/index.php\/wp-json\/wp\/v2\/kb"}],"about":[{"href":"https:\/\/4softpos.com\/index.php\/wp-json\/wp\/v2\/types\/kb"}],"author":[{"embeddable":true,"href":"https:\/\/4softpos.com\/index.php\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/4softpos.com\/index.php\/wp-json\/wp\/v2\/comments?post=9433"}],"version-history":[{"count":66,"href":"https:\/\/4softpos.com\/index.php\/wp-json\/wp\/v2\/kb\/9433\/revisions"}],"predecessor-version":[{"id":14682,"href":"https:\/\/4softpos.com\/index.php\/wp-json\/wp\/v2\/kb\/9433\/revisions\/14682"}],"wp:attachment":[{"href":"https:\/\/4softpos.com\/index.php\/wp-json\/wp\/v2\/media?parent=9433"}],"wp:term":[{"taxonomy":"kbtopic","embeddable":true,"href":"https:\/\/4softpos.com\/index.php\/wp-json\/wp\/v2\/kbtopic?post=9433"},{"taxonomy":"kbtag","embeddable":true,"href":"https:\/\/4softpos.com\/index.php\/wp-json\/wp\/v2\/kbtag?post=9433"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}